Receptionist

What will you do at our reception?

• Effectively manage bookings and check-ins/outs for guests.
• Provide telephone, online, and in-person assistance to guests upon arrival and departure, ensuring a warm and professional welcome.
• Handle guest inquiries and requests during their stay, offering personalized attention.
• Share information and manage reservations for hotel services and local activities.
• Address and manage incidents and special requests from guests efficiently and professionally.
• Coordinate with other departments to ensure excellent customer experiences.
• Monitor and track guest billing.

What are we asking for?

• Availability to work rotating shifts, including weekends and holidays.
• Education related to Tourism.
• Prior experience as a receptionist or in customer service (experience in the hotel sector is a plus).
• Strong level of Catalan, Spanish, and French, both spoken and written. Other languages are a plus.
• Knowledge of IT systems and hotel management software (prior experience with Ulyses Cloud is valued).
• Proactivity, responsibility, eagerness to learn, a professional attitude, and the ability to work independently.

What do we offer?

• Full-time contract with rotating shifts.
• A welcoming and dynamic work environment.
• Continuous training and growth opportunities within the hotel.
• Competitive remuneration according to industry agreements.
• Discounts on hotel services and products for you and your family.