Receptionist

Mission / function

Their main function is to attend to the hotel guests in the different requests that they may ask for. As well as transmitting a good image of the hotel and taking care of all reception tasks.

Task description

• Cash count at the end of the shift
• Read and update the duty roster
• Closing/opening of the necessary lights in reception - lobby - hall
• Answering the day's e-mails (maximum 24 hours)
• Telephone and customer service
• Ensure that you have sufficient and necessary material for the correct development of the shift (maps for customers, pens, paper, toner, change, POS corrosion, ...).
• Record maintenance incidents in the maintenance logbook
• Send an e-mail at the end of the shift to recepcio@hoteltorremirona.com with the customer incidents of the shift.
• Chek in and Chek out
• Booking management

* SPECIFIC TASKS OF EACH SHIFT IN THE RECEPTION PROTOCOL

Requirements

• Degree in Tourism, English and French medium-high conversational level required.
• Minimum 1 year of experience in a similar position with customer service.

Important observations

• Specific training in customer service will be an advantage.
• Knowledge and experience of running a hotel reception will be an asset.
• Own car

What do we offer you?

• Full or part-time
• Salary according to agreement in 14 payments
• Morning, afternoon and/or evening hours

What do we expect from you?

• Sense of working under pressure
• Knowing how to deal with and manage complaints
• Organisation and accountability
• Clean and tidy image
• Friendliness and cordiality
• Sympathy

Work material

• Computer equipment
• Common office tools
• Uniform: White shirt with black trousers and shoes and name badge (black blazer may also be worn).
• Basic occupational hazards

Postural fatigue

• Visual fatigue
• Electrical risk
• Thermal discomfort
• Falling objects